Technical support and hands-on guidance was provided to the Community Health Centre (CHC) in Mohanlalganj (Lucknow) as it prepared for the National Quality Assurance Standards (NQAS) assessment. 

Capacity building sessions conducted for doctors and paramedical staff covered key areas essential for NQAS certification, including:

  • Overview of NQAS standards and certification process
  • Patient and staff safety measures
  • Infection prevention protocols
  • Quality management systems, including quality tools and techniques
  • Standard documentation practices
  • Hospital audits
  • Patient satisfaction surveys with development of corrective and preventive action plans

Additional technical support was provided for:

  • Infrastructure improvements in the emergency ward, medical records room, and laundry
  • Preparing the Hospital Disaster Management Manual and quality improvement documents (process mapping, PDCA, Fishbone analysis, Lean methodologies)